Frequently Asked Questions...

​​BOOKING A ROOM

To maintain a calm, stable, and secure environment for everyone, Casa de Soul operates strictly by advance online reservation. Because this is a uniquely converted private property, we do not accept walk-ins, and our exact arrival details are shared exclusively with confirmed guests.

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1. Go to our Book A Room page.

2. Enter your desired dates.

3. If you book after midnight, you are reserving a room for the same day, with a 3 p.m. check-in, not an immediate check-in. 

4. Click the "Search" button to see available rooms.

5. To secure your reservation, you'll need a valid credit. We accept major credit cards.

6. Payment for the entire stay is required at the time of booking.

7. Each room can accommodate a maximum of two people.

8. Upon confirming your reservation, you'll receive a confirmation email with our address and the front door code.

9. A few days before your arrival, we will send you detailed check-in instructions.

10. If you don’t receive the check-in details, please text Suzanne at (818) 805-1545, and she’ll get them to you right away.

CHECK-IN & CHECK-OUT

• We use a contactless entry system; you will receive a front door code when you book a room.

• Check-in is available any time after 3 p.m. 

• Check-out is any time before 11 a.m.
   

ROOM INFORMATION

We offer four rooms:

​Each room features a comfortable mattress, high-quality linens, towels, complimentary toiletries, a local guide manual, and a secure locking system. Additionally, enjoy entertainment options on the smart TV, including popular streaming services.

Explore our Gallery for room photos.

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1. The Paris Room: Queen bed and private ensuite bath.

2. The California Room: Cal King bed and private bath
    

CANCELLATIONS, CHANGES & REFUNDS

• Cancel 21 days before check-in: Full refund.

• Cancel 14 days before check-in: 50% refund.

• No refund within 7 days of check-in.

• No-shows will be charged for the entire reservation.
   

ADDRESS

• Our property is situated near the intersection of Wilbur Ave and Ventura Blvd in Tarzana, CA.

• For security reasons, our address is not listed on our website.

• We will provide you with the address after your reservation is confirmed.

 

PROPERTY INFORMATION

​Casa de Soul is a residential home converted into a boutique-style hotel. Suzanne, your host, lives on-site, ensuring your needs are met while respecting your privacy. We have a 30 lb Poodle mix named RiRi, who is kept away from shared spaces and on a leash.

PARKING
 

• The only available parking space is the middle spot in the driveway. It is are first-come, first-served. 

• The left spot in the driveway is a no-parking zone, including for loading or unloading. It belongs to my neighbors at 5565, who access their parking through the back gate. Parking in the left spot risks being towed.

• Additional parking is available on the street. There are no car or small truck restrictions; you can park anytime without worrying about getting a ticket. 

 

​AMENITIES & SERVICES

As a guest, you'll enjoy access to our:

 

• Kitchen to cook and store your food in a refrigerator and pantry. The kitchen is closed to cooking during quiet times. You can get food or drinks quietly during quiet times. 

• Dining room, living room, outdoor sitting areas, and our sun-warmed swimming pool (it gets cold in the winter).

• We provide coffee and tea for breakfast.

• In your room, you’ll find a house manual that will answer your questions when you arrive.

• The manual lists local attractions, restaurants, hiking trails, dog-friendly places, grocery stores, pharmacies, and emergency services.

• Click the link for a complete List of Amenities. 

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QUIET TIMES
Sun-Thu: 10 p.m. - 8 a.m.

Fri-Sat: Midnight - 9 a.m.

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For the enjoyment and consideration of all guests, we request that noise levels be kept to a minimum during quiet times. By booking a room, you agree to our Terms & Conditions

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​​​LAUNDRY

Guests Laundry Hours:
9 a.m. - 11 a.m.

Closed 11 - 3 p.m.

3 p.m. - 9 p.m.
 

• $5 fee for washing and drying (includes supplies).

• $10 per load for full laundry service (wash, dry, fold).

• Payment options: Zelle, Venmo, or cash.

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PETS

• We are not accepting pets at this time

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GUEST POLICIES & RULES

• Two guests maximum per room.

• Only registered guests are allowed on the property unless previously agreed upon in advance.

• No glass or ceramic dishes in the pool area, and no children under 16 can swim without adult supervision.

• Kindness and consideration are essential. If you encounter any issues, please get in touch with us for assistance.

• No smoking on the property.

• Lastly, no drugs, excessive drinking, or noise. Guests who engage in such activities or cause any safety concerns may be asked to leave without a refund.

 

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PUBLIC TRANSPORTATION

• Trains & Buses: Visit TransitSimplified.com for schedules.

• Uber & Lyft: Download the Uber or Lyft app on your smartphone.

• Taxi: Call United Taxi at (818) 780-1234.

REVIEWS ​

• Click the link to Read Google Reviews

• ​Click the link to Read Additional Reviews

• Click the link to Leave Us A Review

TERMS AND CONDITIONS
Click the link to read our Terms and Conditions.

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PRIVACY AND  DATA SECURITY

Your personal information is safe with us.
Click the link to read our Privacy Policy and Data Security

 

CONTACT INFORMATION
 

If you have questions or would like to schedule a phone call, Text Suzanne at (818) 805-1545.
​You can also email us at info@casadesoul.us.

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Thank you for considering our place for your stay.
We look forward to providing you with a comfortable and enjoyable experience!